Keith Dean

The Corrective Action Pill (Part 4 of 4)                           For some managers this may be the hardest of all the pills to swallow. Why, because it’s difficult adjusting from the old “disciplinary action” way of solving issues to the “corrective action” way of solving issues. The way of the disciplinarian manager only adjudicates punishments for

The Counseling Pill (Part 3 of 4) Every now and then when I would patronize a business establishment as a customer I would take the opportunity to briefly ask the employee who is assisting me some questions about how they feel about the company. Sadly quite often I would receive replies such as; “we are

The Coaching Pill (Part 2 of 4) The bottom line goal of all businesses is to ensure that year over year they are achieving greater productivity, profitability, etc. in all areas of the business. And the best companies in the world know that this is only achieved by the investment in and the development of

Introduction: (Part 1 of 4) There is no doubt that for a business to be successful one of the cornerstones of its foundation must be “People Skills Management”. The job market has become so saturated with individuals with the skill sets to work in most existing work environments a managers main priority no longer has

“The customer is always right” the validity of this statement will continually be vigorously debated for years to come. What we can no doubt attest too though is that in most situations when a customer is verbally engaging the client with negative feedback  they are under the perception that they are right. And as we

The dictionary defines ethics as the moral principles which govern a person’s behavior or the conducting of an activity: Great leaders understand that the moral principles and the compasses that they create will determine the level of success that is achieved. Throughout one’s life millions of decisions will be made, many of which  though made