“The customer is always right” the validity of this statement will continually be vigorously debated for years to come. What we can no doubt attest too though is that in most situations when a customer is verbally engaging the client with negative feedback they are under the perception that they are right. And as we […]
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Unlock & Develop the Leadership in Others THE WHAT, is the problem In our world today we are facing a very real and disturbing situation, the lack of GOOD LEADERSHIP. Every facet of our lives are being affected, families, educational institutions, work, even the governance of our countries. It can be said that we are
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The dictionary defines ethics as the moral principles which govern a person’s behavior or the conducting of an activity: Great leaders understand that the moral principles and the compasses that they create will determine the level of success that is achieved. Throughout one’s life millions of decisions will be made, many of which though made
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The rose of Love’s Forgiveness should not be given with thorns of anger, hate or ill intent, but rather with patience, kindness and a renewal of trust. Remember a rose does not grow from seed to flower overnight, we can and ought to be patient with others, and most importantly we can and must be
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I love the saying “when life gives you lemons make lemonade”, to me it’s satisfying, refreshing and illuminating. When someone shares that statement with me it makes me realize that I am thirsty for something and I need that thirst to be quenched. And from time to time we all need to have some lemonade
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Every business must have a Vison, without it, it will perish. Do you have a Vision for The Business of You? That vision for yourself it must be defined by a mission or purpose, and they have to be aligned. The goals that you are setting everyday they need to be geared towards achieving your
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The Strength of Humility Rick Pitino, the legendary College and NBA coach shared this about humility. “Humility is the true key to success. Successful people lose their way at times. They often embrace and overindulge from the fruits of success. Humility halts this arrogance and self-indulging trap. Humble people share the credit and wealth, remaining
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Apathy / Hate / Prejudice Throughout man’s history we have coined and accepted the truth of the phrase “the opposite of love is hate”. May I take this opportunity to suggest that we look at another attribute that is not only hates equal but can also be considered its father, the attribute of Apathy. Dictionaries
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Living successfully in the NOW requires honest reflection of the past, a planned vision for the future and a focused unwavering commitment to making it happen. Time does not slow down, it does not stop, every second of every minute we are living in the now. Many people out there are saying they will begin
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Response-Ability Wherever you are in the pursuit of your dream, it does not matter if you are just getting started, it does not matter if you are only a few months away from seeing it become a reality, a key factor that will determine your outcome is your response ability. This is the level of
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