“The customer is always right” the validity of this statement will continually be vigorously debated for years to come. What we can no doubt attest too though is that in most situations when a customer is verbally engaging the client with negative feedback they are under the perception that they are right. And as we […]
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Unlock & Develop the Leadership in Others THE WHAT, is the problem In our world today we are facing a very real and disturbing situation, the lack of GOOD LEADERSHIP. Every facet of our lives are being affected, families, educational institutions, work, even the governance of our countries. It can be said that we are
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The dictionary defines ethics as the moral principles which govern a person’s behavior or the conducting of an activity: Great leaders understand that the moral principles and the compasses that they create will determine the level of success that is achieved. Throughout one’s life millions of decisions will be made, many of which though made
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